Web Hosting - Frequently Asked Questions
Q - How do I upgrade my account?
A - Almost any upgrade to your account can be made instantly by our support team. Click here to view all upgrade options.
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Q - How do I renew my Web Hosting plan?
A - If you have received a renewal notice from Brownweb.com.au, or just want to renew your web hosting, you can do this on our website. Renewing your web hosting with Brownweb.com.au is easy. Log into your Domain Manager and click Renew Hosting on the menu to the left.
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Q - What folder do I upload my website to?
A - You will need to upload all your website files to the folder public_html. All files outside this directory will not work. If you cannot see this folder it means you have automatically been taken to this location. If you are using our Windows Upgrade the root folder for your website is httpdocs.
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Q - Do I receive a domain name certificate to prove that I am the owner?
A - When you register a domain name we will automatically send you back confirmation approval. This is classed as the domain name certificate of ownership. However, we do suggest clients us the Who Is tool for full confirmation. This will display the exact owner.
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Q - What is a Subdomain?
A - Subdomains are a way of creating separate websites within your master web hosting account which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master web hosting account "hardware.com", which would be accessed as "timber.hardware.com". Many larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.